House Clearance Charlton Accessibility Statement

We are committed to making our Charlton house clearance services accessible to as many people as possible. This accessibility statement explains how our approach to house clearance in Charlton aligns with inclusive design and practical service delivery. It describes the measures we have taken and the ways we support customers who use assistive technologies. Our goal is to ensure people of all abilities can access information about our services and request adjustments when needed.

Our scope covers digital information and physical interactions during a home clear-out in Charlton. We strive to comply with WCAG 2.1 AA compliance for our online materials and to provide clear, consistent communication when arranging an on-site clearance. We also aim to make every step of the booking and service process approachable, from the initial enquiry to collection and disposal, with respect for personal belongings and dignity.

We maintain accessibility features such as screen-reader support across our online content and accessible formats on request. We recognise that customers may need different solutions: some will rely on text-to-speech tools, while others may require simplified layouts or large-print documents. Where possible we ensure compatibility with common assistive technologies and provide dedicated assistance for house clearance Charlton residents who need extra help.

Accessibility features and improvements

We have implemented a range of features to improve access to Charlton clearance services. Key features include:

• Clear semantic structure and headings to aid navigation for screen-reader support.
• Keyboard navigation that allows the whole booking and enquiry flow to be used without a mouse.
• Consistent colour contrast and scalable text to meet WCAG 2.1 AA compliance for readability.

We conduct routine testing with a mixture of automated tools and manual checks, plus real-world trials using assistive tech. Staff training emphasises how to assist people with sensory, mobility or cognitive impairments during a Charlton house clearance appointment. We also provide alternative communication methods when required, including written summaries and plain-language explanations of the clearance process.

Known limitations and alternatives

We acknowledge that no service is entirely without barriers. There may be occasional content or pages that do not yet fully meet WCAG 2.1 AA compliance. When that happens we make reasonable adjustments and offer alternatives. If you encounter a barrier, please contact our accessibility team to request an alternative format or support. We will aim to provide information in accessible formats or arrange additional on-site assistance for house clearance in Charlton.

How to request adjustments: to request accessible formats, supports or changes to the way we deliver a Charlton clearance, please contact our accessibility team via the accessibility request route specified on our contact page or through the accessibility contact form. We will treat accessibility requests seriously and respond promptly. We can arrange for verbal confirmations, large-print explanations, or an on-site meeting with a trained staff member as required.

Our commitments include reasonable adjustments for collection and handling, clearly labelled arrival times, and the option to have a support person present during any removal. For mobile and in-person interactions we take steps to remove physical barriers wherever possible and coordinate logistics to suit mobility needs. We monitor and review each clearance job to learn and improve our processes for Charlton clearance services.

We encourage customers to let us know about accessibility needs before the clearance visit so we can plan appropriately. We document requests and the adjustments made to ensure continuity of service. If you need assistance during the day of a collection, staff are briefed to prioritise safe, respectful handling and clear communication. Our aim is to deliver a service that is secure, efficient and accessible.

Reporting barriers or requesting help: please use the designated accessibility contact method to make a request or report an accessibility issue. We will acknowledge each request, outline the steps we will take, and let you know the expected timescale for resolving the issue. We are committed to continuous improvement and will update our practices in response to reasonable requests.

Thank you for taking the time to read our accessibility statement. We are dedicated to improving the experience of everyone who uses our House Clearance Charlton and Charlton house clearance services. We welcome requests and will explore every reasonable adjustment to ensure our services remain inclusive and usable for all members of the community.